Shipping and Delivery Information
Shipping and Handling
We ship within the UK and to the following Countries:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, Spain, Sweden and USA
Shipping costs abroad are based on weight. For Europe:- 0-500g is £9.95, 501-1000g is £13.95, 1001-1500g is £15.95 and 1501-2000g is £18.95. Rest of World:- 0-500g is £11.95, 501-1000g is £15.95, 1001-1500g is £17.95 and 1501-2000g is £20.95 All orders abroad are sent via Royal Mail International Tracked and Signed, which requires a signature on delivery and should arrive within 3 to 5 working days within Europe and 5 to 7 working days to the Rest of the World, but maybe longer during peak times like Christmas. Import duty and other charges may be applicable in your country and these will be additional costs paid by you and the carrier will contact you for payment prior to delivery if they are applicable
Most orders are sent out in white jiffy bags, but bigger bears and orders are sent out in boxes.
Items should arrive within the stated timescale, however we can not guarantee this on behalf of the Royal Mail, therefore please keep tracking your parcel to make sure you haven’t missed delivery or contact us to track it for you if you didn't receive a tracking number.
Royal Mail only keep parcels for up to 2 weeks, so if they aren't collected within this time, then they will be returned to us. We therefore reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.
UK Postal Services
FREE UK Delivery - All orders are sent via Royal Mail 48 Hour or Royal Mail 48 Hour Signed For, therefore a signature might be required and should arrive within 1 to 3 working days, but might take longer during busy periods, such as Christmas. You will receive the parcel number (where applicable) via email on the day it is dispatched. Orders are usually sent out within 24 to 48 hours (excluding weekends, bank holidays and busy periods such as Christmas). We can not ask for parcels to be left in a specific place, this needs to pre-arranged between you and Royal Mail by filling in details for a safe place for your address. If a signature is required, then it won't be left.
Priority Dispatch Two Working Day Delivery - ONLY £6.95 per order, depending on the size of your order, item(s) will be dispatched via Royal Mail Special Delivery or a Courier. Orders must be placed before 4pm i.e order before 4pm on a Monday and your order will arrive on Wednesday. You will receive the tracking number via email.
Royal Mail Saturday Next Day delivery ONLY £9.95 per order - orders must be placed before 4pm on the Thursday before and you will receive the tracking number via email.