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Terms and Conditions

How To Order

Making a purchase could not be simpler. Simply browse our vast range of personalised products by browsing the categories along the top or trying typing in what you are looking for in our search box. Then complete the necessary personalisation details where prompted and add the item to your basket and checkout as normal.

If you wish to order a personalised teddy bear or animal then find the one you wish to personalise and click the 'personalise for £x' button whereby it is added to your basket and then you will be taken to the 'tops to personalise' page whereby you choose the colour and style of top you wish to personalise. (This step is for our large embroidered bears only) If ordering a printed teddy bear then they automatically come with a white t-shirt so you won't have this option for these. Add your chosen top to your basket and then you are taken to the bear design tool page or printed bear design tool page for Medium printed bears only, where you complete the necessary fields in the bear design tool and can click the orange link for help at the top if you are unsure what to do or read below for some tips. Once you are happy with your design, scroll down and click add design to basket. You should then be taken to the shopping basket page whereby you can checkout or continue shopping if you wish to order other items or would like your order gift wrapped. When finished click the basket link on the top right of the site and complete checkout as normal by completing all boxes when prompted.

On the checkout page you can choose your required shipping option, redeem discount codes and then click checkout whereby you can checkout as a guest or register for an account. By registering for an account you won't need to fill in all your details again and can view past orders. You then need to fill in your billing and delivery address by using the postcode address finder button.  If you are sending an item as a gift then please make sure the billing and delivery addresses are different so we then know not to include an invoice in the parcel.

Then choose your payment option from the list and if you choose to pay via your debit or credit card then you will be taken to the SagePay payment page. You may be taken to your banks website page asking you to enter digits from your password. This is totally secure and is called 3D-Secure and is the online equivalent to your pin number that you would use in the shops. This was setup in 2009 and customers who use a debit or credit card online will be prompted by their bank when using it for the first time to setup a password. This is the case for all websites not just ours.

Once your order is complete you will return back to the Ready Teddy Go website and receive a confirmation email for both the order and payment.

You can then login to your account to view the status of your bear and can also use your order number and postcode to track the delivery of your parcel through the box on the homepage or by logging into your account on the website or by clicking the link included in the dispatch email you should have received.

I’m afraid we cannot take orders over the phone as the bears can only be designed in our bear design tool however if you are experiencing problems please view our FAQ page for helpful tips or give us a ring on 01865 772516 and we will talk you through it.

Bear Design Tool

**Please make sure that any text entered in the bear design tool is entered correctly and spelt correctly and use capital letters where you want them as we will be copying exactly what the customer enters and can’t accept returns for mistakes not made by us. NB in most fonts all CAPITALS actually makes the text site small and not bigger.

** The design displayed in the bear design tool screen is not 100% exactly how it will appear on your chosen top as it is difficult to match thread and print colours with computer screen colours and also if the design is embroidered then stitches are not solid colour like you would see in printing - please view examples of our bears in our gallery to see what embroidery looks like.

**If you choose an image then we will normally arc the top line of text if there are enough characters entered to do so, we will make all the text on both the front and back of the top as big as we can to fill all the space on the top and it will always be centered.

Payments

All major debit and credit cards are accepted via Sagepay (Visa, Visa Debit, Visa Electron, Mastercard, Solo, and Maestro) 
      
For more information on Sagepay please visit their website www.sagepay.co.uk

Or you can pay via your Paypal account if you hold one. You can also pay with your card through Paypal without an account and Amex is accepted this way.

I'm afraid we can't take payment over the phone

Privacy / Security

We at Ready Teddy Go respect our customers privacy and do not disclose buyers' information to third parties. Any information disclosed to us is only used by us for the order and dispatch process. The only information that we see is your name, address, phone number and email address. Your email address may be used to send you a newsletter but only if you subscribed to it, you can also subscribe or unsubscribe at any time by clicking the link in one of our newsletters or the sign up email you would have received when you joined our mailing list via MailChimp.

The Merchants that we use are Sagepay and Paypal which automatically encrypts your confidential information in transit from your computer to ours using 'Secure Sockets Layer Protocol (SSL) with an encryption key length of 128-bits. Look out for the yellow padlock in the bottom right of your browser as you enter the Checkout section of our site. Depending on which browser you use the padlock may appear at the top of the screen. We do not see any of your credit card information as this is dealt with directly by Sagepay.

We also have a Geotrust SSL certificate installed on the site to also protect any personal information that is entered prior to the payment page, again look out for the yellow padlock at the bottom right of your screen

1.       Introduction

1.1    We are committed to safeguarding the privacy of our website visitors and customers.

1.2    This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and customers; in other words, where we determine the purposes and means of the processing of that personal data.

1.3    We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4    In this policy, "we", "us" and "our" refer to Ready Teddy Go Ltd. For more information about us, see Section 13.

2.       Credit

2.1    This document was created using a template from SEQ Legal (https://seqlegal.com).

3.       How we use your personal data

3.1    In this Section 3 we have set out:

(a)    the general categories of personal data that we may process;

(b)    in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)    the purposes for which we may process personal data; and

(d)    the legal bases of the processing.

3.2    We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent OR our legitimate interests, namely monitoring and improving our website and services.

3.3    We may process your account data ("account data").The account data may include your name and email address. The source of the account data is you when an order is placed on our website. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.4    We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent

3.5    We may process information relating to transactions, including purchases of goods and services that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business

3.6    We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.7    We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.8    In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.9    Please do not supply any other person's personal data to us, unless we prompt you to do so.

4.       Providing your personal data to others

4.1    Financial transactions relating to our website and services are handled by our payment services providers, Sagepay and Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.sagepay.co.uk/policies/privacy-policy and https://www.paypal.com/en/webapps/mpp/ua/privacy-full

4.2    In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5.       International transfers of your personal data

5.1    In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

5.2    We acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

6.       Retaining and deleting personal data

6.1    This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3    We will retain your personal data as follows:

(a)    Order Data which is downloaded, so that we can complete our financial accounts, will be kept for a maximum period of 6 years. During this time the Data will be stored in a safe place and not accessed by anyone other than for purposes of filing our financial records.

6.4    In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a)    the period of retention of account and order data will be determined, based on how long the business is trading for.

6.5    Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7.       Amendments

7.1    We may update this policy from time to time by publishing a new version on our website.

7.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

8.       Your rights

8.1    In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2    Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)    the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

8.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. If you have created an account with us, then you can see what data we hold for you and past orders.

8.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

8.6    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

8.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

8.8    You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

8.9    You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

8.10  To the extent that the legal basis for our processing of your personal data is:

(a)    consent; or

(b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

        and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

8.13  You may exercise any of your rights in relation to your personal data by written notice to us via email in addition to the other methods specified in this Section 8.

9.       About cookies

9.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2    Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

10.    Cookies that we use

10.1  We use cookies for the following purposes:

(a)    authentication - we use cookies to identify you when you visit our website and as you navigate our website

(d)    security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally

(c)    analysis - we use cookies to help us to analyse the use and performance of our website and services

(d)    cookie consent - we use cookies to store your preferences in relation to the use of cookies more

11.    Cookies used by our service providers

11.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

11.2  We use some third party cookies as listed below:-

        We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

        __utma, __utmb, __utmc, __utmz, __utmv - These are cookies set by Google Analytics, which allows us to analyse visitors to the site. Google analytic cookies do no collect personal data about visitors to our website. For more information about these cookies click here

Live Chat Software - The live chat software that we use tracks the pages you visit when you browse our website. We can only see this information when our live chat operator is online. It helps us to answer any questions you may have easier. None of this information is stored and we can't see it when you have left the site. 

11.3  Recent legislation states that we need to make our users aware of cookies that we are using on ReadyTeddyGo.co.uk. We like to be open and transparent to our customers so information on what cookies we use on our website can be found below.

So what are cookies?

Cookies are used on millions of websites on a daily basis. They can't harm your computer. They are little text files that are automatically stored on your computer when you visit certain sites - including ReadyTeddyGo.co.uk.

There are loads of websites which tell you about cookies, but this is the easiest one to understand http://www.aboutcookies.org.

At Ready Teddy Go we use cookies to keep track of what you have added to your basket including the design you have created for your personalised bear and to remember this when you return to the site if you've not completed your purchase.

To order products on ReadyTeddyGo.co.uk you'll need to have cookies enabled on your computer, tablet or smartphone.  If you don't want cookies enabled then you can still browse the site but you won't be able to make a purchase.

The majority of web browsers have cookies enabled, but you can turn them off should you wish to by editing your browsers settings. If you are not sure how to do this then you should be able to find out how to do this in the 'help' section of your browser eg. Internet Explorer or Firefox.

The cookies we use don't store sensitive information - such as Name, Address or Credit card details, they simply store textual information, such as the ID of your shopping basket to allow us to record your purchases up to the point where you checkout.

Social Network Cookies

Sometimes you may like to 'share' content from Ready Teddy Go via sites like Facebook, Twitter, Google+ or Pinterest. In doing so you may be sent cookies from these websites. We don't control the settings on these websites, so you'll need to check each site individually to ascertain their cookies policy.

Should you wish to find out more about Cookies and what they do, then please visit http://www.aboutcookies.org.

12.   Managing cookies

12.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)     https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

12.2  Blocking all cookies will have a negative impact upon the usability of many websites.

12.3  If you block cookies, you will not be able to use all the features on our website.

13.    Our details

13.1  This website is owned and operated by Lianne Fisher.

13.2  We are registered in England and Wales under registration number 07257723, and our registered office is at Oxford, OX4 7SD

13.3  Our principal place of business is at Oxford, OX44 7JE

13.4  You can contact us:

(a)    using our website contact form;

(b)    by telephone, on the contact number published on our website

(c)    by our online chat service

14.    Data protection officer

14.1  Our data protection officer's contact details are: Lianne Fisher (Same as above)

.Shipping and Handling

We ship within the UK and to the following European Countries.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Shipping costs abroad are based on weight but a personalised bear would cost £13.95 to ship outside the UK and if you would like it gift wrapped then £18.95. All orders abroad are sent via Royal Mail International Signed For which requires a signature on delivery and should arrive within 7 to 10 working days but usually less if not sent during peak time i.e Christmas

Most orders are sent out in white jiffy bags, but bigger bears and orders are sent out in boxes.

Items should arrive within the stated timescale, however we can not guarantee this on behalf of the Royal Mail, therefore please keep tracking your parcel to make sure you haven’t missed delivery.

We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.

UK Postal Services

FREE UK Delivery - All Personalised Bears are sent via 1st Class Recorded delivery so a signature is required and should arrive within 1 to 3 working days. You will receive the parcel number via email on the day it is dispatched. Orders are usually sent out within 24 to 48 hours (excluding weekends, bank holidays and busy periods such as Christmas)

Priority Dispatch Two Working Day Delivery - ONLY £6.95 per order, depending on the size of your order, item(s) will be dispatched via Royal Mail Special Delivery or a Courier. Orders must be placed before 4pm i.e order before 4pm on a Monday and your order will arrive on Wednesday. You will receive the tracking number via email.

Royal Mail Saturday Next Day delivery ONLY £8.95 per order - orders must be placed before 4pm on the Thursday before and you will receive the tracking number via email

International Postal Services

All International orders will be sent via Royal Mail International Signed For or for large orders via DHL, Fedex or UPS. With either option you will be emailed a tracking number on the day your parcel is dispatched. Parcels should arrive within 7 to 10 working days (Signed For) and slightly faster if sent via courier.

All orders containing personalised bears will require a signature on delivery so please make sure you are in to collect the parcel or visit your local post office straight away to collect it as parcels are usually returned to us if not delivered after 7 days.  Or re-arrange re-delivery if left a courier card.

Returns policy

Due to our bears and other gifts being personalised by choices made by the customer we cannot accept returns due to the customer changing his or her mind as we can’t sell the bears or gifts to anyone else. This is as per the Distant Selling regulations.

If a fault in the design has been made then we must be contacted within 48 hours of delivery stating the problem, we will then check this to the original order, if an error has been made on our part then we will either offer a full refund including return postage after receiving the order back or send out a replacement or just another embroidered or printed top if the product was one of our personalised teddy bears, which ever option is most convenient for both parties.

If the item you wish to return is non-personalised then you can return an item within 14 days of receiving the order. However it must be in the brand new un-used condition that it was sent to you in with the card and cotton tags still attached and the packaging not damaged or missing. It is the customers responsibility to return the item(s) to us in a re-saleable condition so recommend sending by recorded delivery. Return postage is a direct cost and cannot be refunded.

Please contact us if you wish to return any items at sales@readyteddygo.co.uk

If you should have any questions with regard to any of our terms and conditions, please do not hesitate to contact us.