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Terms and Conditions

How To Order

Making a purchase could not be simpler. Simply browse our vast range of personalised products by browsing the categories along the top or trying typing in what you are looking for in our search box. Then complete the necessary personalisation details where prompted and add the item to your basket and checkout as normal.

If you wish to order a personalised teddy bear or animal then find the one you wish to personalise and click the 'personalise for £x' button whereby it is added to your basket and then you will be taken to the 'tops to personalise' page whereby you choose the colour and style of top you wish to personalise. (This step is for our large embroidered bears only) If ordering a printed teddy bear then they automatically come with a white t-shirt so you won't have this option for these. Add your chosen top to your basket and then you are taken to the bear design tool page or printed bear design tool page for Medium printed bears only, where you complete the necessary fields in the bear design tool and can click the orange link for help at the top if you are unsure what to do or read below for some tips. Once you are happy with your design, scroll down and click add design to basket. You should then be taken to the shopping basket page whereby you can checkout or continue shopping if you wish to order other items or would like your order gift wrapped. When finished click the basket link on the top right of the site and complete checkout as normal by completing all boxes when prompted.

On the checkout page you can choose your required shipping option, redeem discount codes and then click checkout whereby you can checkout as a guest or register for an account. By registering for an account you won't need to fill in all your details again and can view past orders. You then need to fill in your billing and delivery address by using the postcode address finder button.  If you are sending an item as a gift then please make sure the billing and delivery addresses are different so we then know not to include an invoice in the parcel.

Then choose your payment option from the list and if you choose to pay via your debit or credit card then you will be taken to the SagePay payment page. You may be taken to your banks website page asking you to enter digits from your password. This is totally secure and is called 3D-Secure and is the online equivalent to your pin number that you would use in the shops. This was setup in 2009 and customers who use a debit or credit card online will be prompted by their bank when using it for the first time to setup a password. This is the case for all websites not just ours.

Once your order is complete you will return back to the Ready Teddy Go website and receive a confirmation email for both the order and payment.

You can then login to your account to view the status of your bear and can also use your order number and postcode to track the delivery of your parcel through the box on the homepage or by logging into your account on the website or by clicking the link included in the dispatch email you should have received.

I’m afraid we cannot take orders over the phone as the bears can only be designed in our bear design tool however if you are experiencing problems please view our FAQ page for helpful tips or give us a ring on 01865 772516 and we will talk you through it.

Bear Design Tool

**Please make sure that any text entered in the bear design tool is entered correctly and spelt correctly and use capital letters where you want them as we will be copying exactly what the customer enters and can’t accept returns for mistakes not made by us. NB in most fonts all CAPITALS actually makes the text site small and not bigger.

** The design displayed in the bear design tool screen is not 100% exactly how it will appear on your chosen top as it is difficult to match thread and print colours with computer screen colours and also if the design is embroidered then stitches are not solid colour like you would see in printing - please view examples of our bears in our gallery to see what embroidery looks like.

**If you choose an image then we will normally arc the top line of text if there are enough characters entered to do so, we will make all the text on both the front and back of the top as big as we can to fill all the space on the top and it will always be centered.

Payments

All major debit and credit cards are accepted via Sagepay (Visa, Visa Debit, Visa Electron, Mastercard, Solo, and Maestro) 
      
For more information on Sagepay please visit their website www.sagepay.co.uk

Or you can pay via your Paypal account if you hold one. You can also pay with your card through Paypal without an account and Amex is accepted this way.

I'm afraid we can't take payment over the phone

Privacy / Security

We at Ready Teddy Go respect our customers privacy and do not disclose buyers' information to third parties. Any information disclosed to us is only used by us for the order and dispatch process. The only information that we see is your name, address, phone number and email address. Your email address may be used to send you a newsletter but only if you subscribed to it, you can also subscribe or unsubscribe at any time by clicking the link in one of our newsletters or the sign up email you would have received when you joined our mailing list via MailChimp.

The Merchants that we use are Sagepay and Paypal which automatically encrypts your confidential information in transit from your computer to ours using 'Secure Sockets Layer Protocol (SSL) with an encryption key length of 128-bits. Look out for the yellow padlock in the bottom right of your browser as you enter the Checkout section of our site. Depending on which browser you use the padlock may appear at the top of the screen. We do not see any of your credit card information as this is dealt with directly by Sagepay.

We also have a Geotrust SSL certificate installed on the site to also protect any personal information that is entered prior to the payment page, again look out for the yellow padlock at the bottom right of your screen.

Cookies

Recent legislation states that we need to make our users aware of cookies that we are using on ReadyTeddyGo.co.uk. We like to be open and transparent to our customers so information on what cookies we use on our website can be found below.

So what are cookies?

Cookies are used on millions of websites on a daily basis. They can't harm your computer. They are little text files that are automatically stored on your computer when you visit certain sites - including ReadyTeddyGo.co.uk.

There are loads of websites which tell you about cookies, but this is the easiest one to understand http://www.aboutcookies.org.

At Ready Teddy Go we use cookies to keep track of what you have added to your basket including the design you have created for your personalised bear and to remember this when you return to the site if you've not completed your purchase.

To order products on ReadyTeddyGo.co.uk you'll need to have cookies enabled on your computer, tablet or smartphone.  If you don't want cookies enabled then you can still browse the site but you won't be able to make a purchase.

The majority of web browsers have cookies enabled, but you can turn them off should you wish to by editing your browsers settings. If you are not sure how to do this then you should be able to find out how to do this in the 'help' section of your browser eg. Internet Explorer or Firefox.

The cookies we use don't store sensitive information - such as Name, Address or Credit card details, they simply store textual information, such as the ID of your shopping basket to allow us to record your purchases up to the point where you checkout.

We also use some third party cookies as listed below:-

  • __utma, __utmb, __utmc, __utmz, __utmv - These are cookies set by Google Analytics, which allows us to analyse visitors to the site. Google analytic cookies do no collect personal data about visitors to our website. For more information about these cookies click here.
  • Live Chat Software - The live chat software that we use tracks the pages you visit when you browse our website. We can only see this information when our live chat operator is online. It helps us to answer any questions you may have easier. None of this information is stored and we can't see it when you have left the site.

Social Network Cookies

Sometimes you may like to 'share' content from Ready Teddy Go via sites like Facebook, Twitter, Google+ or Pinterest. In doing so you may be sent cookies from these websites. We don't control the settings on these websites, so you'll need to check each site individually to ascertain their cookies policy.

Should you wish to find out more about Cookies and what they do, then please visit http://www.aboutcookies.org.

Shipping and Handling

We ship within the UK and to the following European Countries.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Shipping costs abroad are based on weight but a personalised bear would cost £13.95 to ship outside the UK and if you would like it gift wrapped then £18.95. All orders abroad are sent via Royal Mail International Signed For which requires a signature on delivery and should arrive within 7 to 10 working days but usually less if not sent during peak time i.e Christmas

Most orders are sent out in white jiffy bags, but bigger bears and orders are sent out in boxes.

Items should arrive within the stated timescale, however we can not guarantee this on behalf of the Royal Mail, therefore please keep tracking your parcel to make sure you haven’t missed delivery.

We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.

UK Postal Services

FREE UK Delivery - All Personalised Bears are sent via 1st Class Recorded delivery so a signature is required and should arrive within 1 to 3 working days. You will receive the parcel number via email on the day it is dispatched. Orders are usually sent out within 24 to 48 hours (excluding weekends, bank holidays and busy periods such as Christmas)

Priority Dispatch Two Working Day Delivery - ONLY £6.95 per order, depending on the size of your order, item(s) will be dispatched via Royal Mail Special Delivery or a Courier. Orders must be placed before 11am i.e order before 11am on a Monday and your order will arrive on Wednesday. You will receive the tracking number via email.

Royal Mail Saturday Next Day delivery ONLY £8.95 per order - orders must be placed before 11am on the Thursday before and you will receive the tracking number via email

International Postal Services

All International orders will be sent via Royal Mail International Signed For or for large orders via DHL, Fedex or UPS. With either option you will be emailed a tracking number on the day your parcel is dispatched. Parcels should arrive within 7 to 10 working days (Signed For) and slightly faster if sent via courier.

All orders containing personalised bears will require a signature on delivery so please make sure you are in to collect the parcel or visit your local post office straight away to collect it as parcels are usually returned to us if not delivered after 7 days.  Or re-arrange re-delivery if left a courier card.

Returns policy

Due to our bears and other gifts being personalised by choices made by the customer we cannot accept returns due to the customer changing his or her mind as we can’t sell the bears or gifts to anyone else. This is as per the Distant Selling regulations.

If a fault in the design has been made then we must be contacted within 48 hours of delivery stating the problem, we will then check this to the original order, if an error has been made on our part then we will either offer a full refund including return postage after receiving the order back or send out a replacement or just another embroidered or printed top if the product was one of our personalised teddy bears, which ever option is most convenient for both parties.

If the item you wish to return is non-personalised then you can return an item within 14 days of receiving the order. However it must be in the brand new un-used condition that it was sent to you in with the card and cotton tags still attached and the packaging not damaged or missing. It is the customers responsibility to return the item(s) to us in a re-saleable condition so recommend sending by recorded delivery. Return postage is a direct cost and cannot be refunded.

Please contact us if you wish to return any items at sales@readyteddygo.co.uk

If you should have any questions with regard to any of our terms and conditions, please do not hesitate to contact us.