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Privacy and Cookies Policy

Privacy / Security

We at Ready Teddy Go respect our customers privacy and do not disclose buyers' information to third parties. Any information disclosed to us is only used by us for the order and dispatch process. The only information that we see is your name, address, phone number and email address. Your email address may be used to send you a newsletter but only if you subscribed to it, you can also subscribe or unsubscribe at any time by clicking the link in one of our newsletters or the sign up email you would have received when you joined our mailing list via MailChimp.

The Merchants that we use are Sagepay and Paypal which automatically encrypts your confidential information in transit from your computer to ours using 'Secure Sockets Layer Protocol (SSL) with an encryption key length of 256-bits. Look out for the yellow padlock in the bottom right of your browser as you enter the Checkout section of our site. Depending on which browser you use the padlock may appear at the top of the screen. We do not see any of your credit card information as this is dealt with directly by Sagepay.

We also have a Geotrust SSL certificate installed on the site to also protect any personal information that is entered prior to the payment page, again look out for the yellow padlock at the bottom right of your screen.

Cookies

Recent legislation states that we need to make our users aware of cookies that we are using on ReadyTeddyGo.co.uk. We like to be open and transparent to our customers so information on what cookies we use on our website can be found below.

So what are cookies?

Cookies are used on millions of websites on a daily basis. They can't harm your computer. They are little text files that are automatically stored on your computer when you visit certain sites - including ReadyTeddyGo.co.uk.

There are loads of websites which tell you about cookies, but this is the easiest one to understand http://www.aboutcookies.org.

At Ready Teddy Go we use cookies to keep track of what you have added to your basket including the design you have created for your personalised bear and to remember this when you return to the site if you've not completed your purchase.

To order products on ReadyTeddyGo.co.uk you'll need to have cookies enabled on your computer, tablet or smartphone.  If you don't want cookies enabled then you can still browse the site but you won't be able to make a purchase.

The majority of web browsers have cookies enabled, but you can turn them off should you wish to by editing your browsers settings. If you are not sure how to do this then you should be able to find out how to do this in the 'help' section of your browser eg. Internet Explorer or Firefox.

The cookies we use don't store sensitive information - such as Name, Address or Credit card details, they simply store textual information, such as the ID of your shopping basket to allow us to record your purchases up to the point where you checkout.

We also use some third party cookies as listed below:-

  • __utma, __utmb, __utmc, __utmz, __utmv - These are cookies set by Google Analytics, which allows us to analyse visitors to the site. Google analytic cookies do no collect personal data about visitors to our website. For more information about these cookies click here.
  • Live Chat Software - The live chat software that we use tracks the pages you visit when you browse our website. We can only see this information when our live chat operator is online. It helps us to answer any questions you may have easier. None of this information is stored and we can't see it when you have left the site.

Social Network Cookies

Sometimes you may like to 'share' content from Ready Teddy Go via sites like Facebook, Twitter, Google+ or Pinterest. In doing so you may be sent cookies from these websites. We don't control the settings on these websites, so you'll need to check each site individually to ascertain their cookies policy.

Should you wish to find out more about Cookies and what they do, then please visit http://www.aboutcookies.org.