Shipping and Handling
We ship within the UK and to the following European Countries.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, Spain, Sweden, Switzerland.
Shipping costs abroad are based on weight but a personalised bear would cost £13.95 to ship outside the UK and if you would like it gift wrapped then £18.95. All orders abroad are sent via Royal Mail International Signed For which requires a signature on delivery and should arrive within 7 to 10 working days but usually less if not sent during peak time i.e Christmas
Most orders are sent out in white jiffy bags, but bigger bears and orders are sent out in boxes.
Items should arrive within the stated timescale, however we can not guarantee this on behalf of the Royal Mail, therefore please keep tracking your parcel to make sure you haven’t missed delivery.
We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.
UK Postal Services
FREE UK Delivery - All Personalised Bears are sent via 1st Class Recorded delivery so a signature is required and should arrive within 1 to 3 working days. You will receive the parcel number via email on the day it is dispatched. Orders are usually sent out within 24 to 48 hours (excluding weekends, bank holidays and busy periods such as Christmas)
Priority Dispatch Two Working Day Delivery - ONLY £6.95 per order, depending on the size of your order, item(s) will be dispatched via Royal Mail Special Delivery or a Courier. Orders must be placed before 11am i.e order before 11am on a Monday and your order will arrive on Wednesday. You will receive the tracking number via email.
Royal Mail Saturday Next Day delivery ONLY £8.95 per order - orders must be placed before 11am on the Thursday before and you will receive the tracking number via email
International Postal Services
All International orders will be sent via Royal Mail International Signed For or for large orders via DHL, Fedex or UPS. With either option you will be emailed a tracking number on the day your parcel is dispatched. Parcels should arrive within 7 to 10 working days (Signed For) and slightly faster if sent via courier.
All orders containing personalised bears will require a signature on delivery so please make sure you are in to collect the parcel or visit your local post office straight away to collect it as parcels are usually returned to us if not delivered after 7 days. Or re-arrange re-delivery if left a courier card.