Return Policy

Returns policy

Due to our bears being personalised by choices made by the customer we cannot accept returns due to the customer changing his or her mind as we can’t sell the bears to anyone else.

If a fault in the design has been made then we must be contacted within 48 hours of delivery stating the problem, we will then check this to the original order, if an error has been made on our part then we will either offer a full refund including return postage after receiving the order back or send out another embroidered top, which ever option is most convenient for both parties.

If the item you wish to return is non-personalised then you can return an item within 14 days of receiving the order. However it must be in the brand new un-used condition that it was sent to you in with the card and cotton tags still attached and the packaging not damaged or missing. It is the customers responsibility to return the item(s) to us in a re-saleable condition so recommend sending by recorded delivery. Return postage is a direct cost and cannot be refunded.

Please contact us if you wish to return any items at sales@readyteddygo.co.uk