How To Order
Making a purchase could not be simpler. If you don't wish to personalise a teddy bear or animal then simply add to your basket the item(s) you wish to purchase and when finished click on your basket and complete the checkout as normal by filling in your details etc when prompted.
If you wish to order a personalised teddy bear or animal then find the one you wish to personalise and click the 'personalise for £29.99' button whereby it is added to your basket and then you will be taken to the 'tops to personalise' page whereby you choose the colour and style of top you wish to personalise. If you aren't automatically taken to this page then click the 'choose clothes' yellow traffic light button on the bear or animal page which you should still be on. Add your chosen top to your basket and then you are taken to the bear design tool page, if this isn't done automally then click on the green traffic light button which say 'personalise as you like' complete the necessary fields in the bear design tool and click the link for help if you are unsure what to do or read below for some tips. Once you are happy with your design, scroll down and click add to basket. You should then be taken to the shopping basket page whereby you can checkout or continue shopping if you wish to add extra shoes, clothes or accessories or would like your order gift wrapped. When finished click the basket link on the right and complete checkout as normal by completing all boxes when prompted.
On the checkout page you can choose your required shipping option, redeem discount codes and then click checkout whereby you can checkout as a guest or register for an account. By registering for an account you won't need to fill in all your details again and can view past orders. You then need to fill in your billing and delivery address by using the postcode address finder button. If you are sending an item as a gift then please make sure the billing and delivery addresses are different so we then know not to include an invoice in the parcel.
Then choose your payment option from the list and if you choose to pay via your debit or credit card then you will be taken to the SagePay payment page. You may be taken to your banks website page asking you to enter digits from your password. This is totally secure and is called 3D-Secure and is the online equivalent to your pin number that you would use in the shops. This was setup in 2009 and customers who use a debit or credit card online will be prompted by their bank when using it for the first time to setup a password. This is the case for all websites not just ours.
Once your order is complete you will return back to the Ready Teddy Go website and receive a confirmation email for both the order and payment.
You can then login to your account to view the status of your bear and can also use your order number and postcode to track the delivery of your parcel through the box on the homepage or by logging into your account on the website or by clicking the link included in the dispatch email you should have received.
I’m afraid we cannot take orders over the phone as the bears can only be designed in our bear design tool however if you are experiencing problems please view our FAQ page for helpful tips or give us a ring on 01865 891562 and we will talk you through it.
Bear Design Tool
**Please make sure that any text entered in the bear builder is entered correctly and spelt correctly and use capital letters where you want them as we will be copying exactly what the customer enters and can’t accept returns for mistakes not made by us.
** The design displayed in the bear builder screen will not be 100% exactly how it will appear on your chosen top as it is difficult to match thread colours with computer screen colours and also the design will be embroidered so stitches are not solid colour like you would see in printing - please view examples of our bears in our gallery to see what embroidery looks like.
**If you choose an image then we will normally arc the top line of text if there are enough characters entered to do so, we will make all the text on both the front and back of the top as big as we can to fill all the space on the top.
Payments
All major debit and credit cards are accepted via Sagepay (Visa, Visa Debit, Visa Electron, Mastercard, Solo, and Maestro)
For more information on Sagepay please visit their website www.sagepay.co.uk
Or you can pay via your Paypal account if you hold one. You can also pay with your card through Paypal without an account and Amex is accepted this way.
I'm afraid we can't take payment over the phone.
